Effective date:28 September 2026
This policy explains how the operator of the Este in Turkey website (“Este in Turkey”, “we”) processes personal data when you visit esteinturkey.com, request information or submit a consultation form. The website is operated from Altunizade, Nuhkuyusu Cd No:94, 34714 Üsküdar, Istanbul, Türkiye. Privacy enquiries may be sent to info@esteinturkey.com or made by telephone at +90 546 818 91 80.
Data we collect
Contact forms may collect your name, telephone number, email address, requested service and the message you submit. Hair consultation questionnaires may also collect age, gender, the duration and pattern of hair loss, previous procedures and preferred timing. Information about health, treatment history and photographs may constitute sensitive health data. Please provide only information needed for your enquiry.
When you use the website, our server and service providers may process IP address, browser and device details, requested pages, referring page, date and time, cookie identifiers and diagnostic data. The country selected for the telephone field may be suggested using IP-based location services supplied by ipapi.co or ipwho.is.
Why and on what basis we process data
We use contact and consultation data to answer your enquiry, arrange a preliminary consultation, prepare information about suitable services, communicate about treatment and organise requested travel or aftercare. We process ordinary contact data where this is necessary to take steps at your request, to provide requested services, to meet legal duties, or for our legitimate interest in responding to and administering enquiries. Where the information includes health data, we ask for your explicit consent unless another legal condition applies. You may withdraw consent at any time without affecting processing already carried out.
Technical data is used to deliver and secure the website, prevent abuse, diagnose errors and understand website use. We use necessary technologies to operate the site. Analytics and advertising technologies must be used in accordance with the choices available through the site’s cookie controls and applicable law.
Forms, email and recipients
Form submissions are sent through the website to Este in Turkey’s business email account. Authorised coordinators may access them to respond to you. Where required to handle your request, relevant details may be shared with medical professionals, clinics, laboratories, hotels, transport providers or other service providers involved in the service you request. Only information reasonably needed for that purpose should be shared.
We also use providers for website hosting, email delivery, security, analytics and technical support. Some recipients and providers may process data outside your country, including in Türkiye or other countries. Any international transfer must use a lawful transfer condition and safeguards required by applicable data-protection law.
External services and cookies
The website may use Google Analytics/Google Tag Manager and Yandex Metrica to measure visits and interactions. These services may receive device, browser, IP, page and event information and may place identifiers in your browser. The website also links to WhatsApp and social networks; when you follow a link, that provider processes your data under its own privacy terms. Embedded maps, videos, fonts and other third-party resources may likewise receive technical request data.
You can restrict or delete cookies in your browser and use any consent controls shown on the website. Blocking necessary storage may affect site functions. Withdrawing a choice does not erase processing that occurred before withdrawal.
Retention and security
We retain enquiry data only for as long as needed to answer and manage the request, provide the requested service, establish or defend legal claims, and meet accounting, healthcare or other legal retention duties. Technical logs are retained for the period needed for security and troubleshooting. Data is deleted or anonymised when the relevant purpose and mandatory retention period end. Backup copies may remain until the applicable backup cycle expires.
We use measures appropriate to the nature of the data, including HTTPS transmission, access restrictions, account protection, software maintenance and backups. No internet service can guarantee absolute security.
Your rights
Subject to the law that applies to you, you may ask whether your data is processed, request access and information about its use and recipients, ask for inaccurate data to be corrected, request deletion or restriction where the legal conditions are met, object to certain processing, withdraw consent, and complain to a competent supervisory authority. You may also have a right to data portability and to information about automated decisions.
To exercise a right, contact info@esteinturkey.com and describe your request. We may ask for information reasonably necessary to verify identity and protect data from unauthorised disclosure.
Children and changes
The website is not intended to collect consultation requests directly from children. A parent or legal guardian should contact us where a patient is under the age required to provide valid consent.
We may update this policy when our services, providers or legal duties change. The current version and effective date will be published on this page.
Useful pages
You can learn more on our home page. Review our hair transplant services or dental treatments. If you have a privacy question, please use our contact page.